FAQ - Kave Home

1. Deliveries

11

How can I track my shipment?Are the products delivered already assembled?I want to receive the delivery at a later date. Can I purchase in advance and specify the delivery date?I want to change the delivery address and contact information.

Can you move existing furniture?If there is no elevator, should I use a ladder truck?I want to change the delivery address and contact information.I want to receive the delivery at a later date. Can I purchase in advance and specify the delivery date?

2. Exchanges/Returns/Refunds

4

When can I recieve my refund?Can I exchange the product after receiving it?*Exchange&Return policy How to Request an Exchange/Return or Report a Defect

How to Request an Exchange/Return or Report a Defect *Exchange&Return policy Can I exchange the product after receiving it?When can I recieve my refund?

3. After Sales

2

Warranty Period Material Characteristics

Material Characteristics Warranty Period

4. Account/Orders

5

What is Pre-order product?How can I track my shipment?Should I sign up to place an order?I forgot the password.

I've changed my email address, can I keep using the old email address?I forgot the password.Should I sign up to place an order?How can I track my shipment?

5. Offline Stores

1

Opening hours and contact details of stores

Opening hours and contact details of stores

6. Quotation/Invoices

4

Can I receive a Cash Receipt?I need to receive a tax invoice to my business.Where can I find my reciept(invoice)?Can I receive a quotation?

Can I receive a quotation?Where can I find my reciept(invoice)?I need to receive a tax invoice to my business.Can I receive a Cash Receipt?

7. Promotion/Event

2

Free shipping for the first purchase!Free Installment Payment

Free Installment Payment Free shipping for the first purchase!

8. Kave Pro

2

What is Kave Pro?Kave Pro discount code doesn't work.

Kave Pro discount code doesn't work.What is Kave Pro?

Customer Service1899-3959

1

Customer Service

Customer Service

0