FAQ - Kave Home

1. Deliveries

11

How can I track my shipment?Are the products delivered already assembled?I want to receive the delivery at a later date. Can I purchase in advance and specify the delivery date?I want to change the delivery address and contact information.

Partial Delivery and Complete Delivery Can you move existing furniture?If there is no elevator, should I use a ladder truck?I want to change the delivery address and contact information.

2. Exchanges/Returns/Refunds

4

When can I recieve my refund?Can I exchange the product after receiving it?*Exchange&Return policy How to Request an Exchange/Return or Report a Defect

How to Request an Exchange/Return or Report a Defect *Exchange&Return policy Can I exchange the product after receiving it?When can I recieve my refund?

3. After Sales

2

Warranty Period Material Characteristics

Material Characteristics Warranty Period

4. Account/Orders

5

What is Pre-order product?How can I track my shipment?Should I sign up to place an order?I forgot the password.

What is Pre-order product?I've changed my email address, can I keep using the old email address?I forgot the password.Should I sign up to place an order?

5. Offline Stores

1

Opening hours and contact details of stores

Opening hours and contact details of stores

6. Quotation/Invoices

4

Can I receive a Cash Receipt?I need to receive a tax invoice to my business.Where can I find my reciept(invoice)?Can I receive a quotation?

Can I receive a quotation?Where can I find my reciept(invoice)?I need to receive a tax invoice to my business.Can I receive a Cash Receipt?

7. Promotion/Event

3

BLACK DAYS ~70%Free shipping for the first purchase!Free Installment Payment

Free Installment Payment Free shipping for the first purchase!BLACK DAYS ~70%

8. Kave Pro

2

What is Kave Pro?Kave Pro discount code doesn't work.

Kave Pro discount code doesn't work.What is Kave Pro?

Customer Service1899-3959

1

Customer Service

Customer Service

0