*Exchange&Return policy
Please make sure to review the following information carefully before placing your order.
[One-way Transportation Fee will be charged for the following cases]
● For the Seoul Metropolitan Area, cancellations made one day before the designated delivery date (free cancellations are possible up to two days before the designated delivery date).
● For non-metropolitan areas, cancellations made one day before the transfer to the local center (free cancellations are possible up to two days before the transfer to the local center).
*Non-metropolitan deliveries: areas excluding Seoul/Gyeonggi/Incheon.
*The schedule for transfer to the local center will be notified via phone call or text message.
*For parcel courier shipments, free cancellations are possible until the courier dispatch. After the courier dispatch, one-way or round-trip transportation fees may be charged depending on the delivery status. (Orders placed before 12 PM will be dispatched on the same day).
[Round-trip Transportation Fee will be charged for the following cases]
● Return/Exchange after recieving the products.
● Cancellations or changes on the delivery day.
● Inability to receive the delivery due to customer’s fault (e.g., absence at the scheduled time, narrow entrance/installation space causing exchange/return, etc.).
[Exchange and Return Not Allowed for the following cases]
● Due to the nature of furniture, once assembled or installed, the product’s value decreases, making resale impossible. Therefore, exchanges/returns are not allowed after assembly or installation (except in the case of product defects).
● If the packaging box or packaging materials are lost or damaged, making it difficult to repackage the product in its original condition, exchanges/returns are not allowed as resale is impossible.
(For Home Assembly deliveries, the packaging materials will be collected and disposed of by the installer for customer convenience after installation. Please inform the installer on-site if you do not wish to have the packaging materials collected, as exchanges/returns are not allowed once the materials are collected.)
● For custom-made products or products with post-processing requests (e.g., drilling, cutting, etc.), cancellations or changes are not allowed after the order is placed, even before delivery.
● For refurbished products, a penalty of 10% and round-trip transportation fees will be charged for exchanges/returns after delivery.
● For pre-order products, a cancellation fee of 5% before delivery and 10% after delivery will be charged along with round-trip transportation fees, as these products are ordered separately upon customer request. (Free cancellations are possible on the order day).
Learn more about Pre-order products
● Deposits paid to hold stock are non-refundable.
Please check for any issues with the product together with the installer upon installation, and report any defects or requests for exchanges/returns to the customer service center within 7 days of receiving the product.
When reporting defects, please include photos or videos that can verify the issues with the product.
Customer service can be contacted via KakaoTalk, email, or phone.
KakaoTalk: @kavehome / Email: help@kavehome.co.kr / Phone: 1899-3959