Warranty Period
The warranty period for free repairs due to product defects is a maximum of 1 year for domestic use and half (maximum of 6 months) for commercial use (hotels, restaurants, cafes, etc.). The warranty period varies depending on the nature of the defect.
*The warranty period for display or refurbished products is half (maximum 6 months for domestic use/maximum 3 months for commercial use).
Warranty period by defect type (based on domestic use):
- Wooden structure damage/separation (within 12 months)
- Noise and shaking of wooden structure/hardware issues (within 6 months)
- Deformation of the coating on wooden/metal frames (within 6 months)
- Flattening of cushions/foam issues (within 6 months)
- Cracking due to wood shrinkage/expansion (within 3 months)
- Fabric defects, fraying/discoloration/cracking (natural occurrences included) (within 7 days)
Cases where A/S is not possible:
- Loss or damage of the product due to consumer negligence or mishandling
- Product damage due to the use of chemical products not specified on the website
- Natural occurrences inherent to materials such as wood (knots, small cracks, etc.)
- Natural color changes in the materials like wood, fabric, cement, etc.,
- Damage or malfunctions caused by movement/relocation after delivery or repairs by other companies resulting in product distortion/defects
- Damage or accidents resulting from using the product for purposes other than intended or modifications
- Discontinued products with no domestic/international spare parts available