What is Pre-order product?

Pre-order items are products that are not currently in stock domestically and are ordered from overseas for customers to receive. The prices listed on the website for pre-order items already include international shipping costs, and there are no additional charges beyond the product price and basic shipping fee.

If you wish to purchase a product from the global Kave Home website that is not available on the Korean website, please contact customer service at 1899-3959 or KakaoTalk @케이브홈

  • Delivery Time: It typically takes an average of 2-3 months, but the exact delivery time may vary for each product. Please check the estimated delivery time for each product on the website. The precise delivery date may vary slightly depending on import and customs schedules, and you will be informed separately through text or phone calls whenever there are updates on domestic stocking schedules.
  • Order Cancellation/Changes (Pre-receipt): Unlike regular products, pre-order items are ordered from overseas at the time of purchase. Order cancellation is free only on the purchase day, and cancellations or changes afterward will incur a 30% cancellation fee.
  • Product Exchange/Return (Post-receipt): If you wish to exchange or return a pre-order item due to your change of mind or responsibility, a 30% cancellation fee and round-trip shipping costs will be incurred. Returns due to product defects are accepted within 7 days after receiving the product, and a 100% refund is possible upon confirming the defect. (For pre-order items without domestic stock, exchanges may not be possible or may take a longer time.)
  • Please note that pre-order items are imported by ocean freight, and there are many variables such as the ocean schedule and customs procedures. Therefore, providing an exact delivery date before domestic stocking is challenging. Approximate delivery schedules are shared at the time of ordering, and you will be notified through text or phone calls whenever there are updates on stocking schedules.