What is Pre-order product?

Pre-order products are items that are currently out of stock domestically and are ordered from overseas.

The price of pre-order products listed on the website includes overseas shipping costs, so there are no additional costs beyond the product price and standard delivery fee.

*If you wish to purchase a product that is not available on Kave Home’s Korean site but is available on Kave Home’s international site, please contact customer service (1899-3959 / help@kavehome.co.kr / KakaoTalk @kavehome).

● Delivery Time: The average delivery time is about 3 months, but it may vary by product. Please check the estimated delivery time for each product on the website.
(The exact delivery date may vary slightly depending on import and customs schedules. We will notify you separately via text message or phone call whenever there are updates to the domestic arrival schedule.)

● Order Cancellation/Change (Before Receipt): Unlike regular products, pre-order products are ordered from overseas as soon as the order is placed by customer. Free cancellation is possible on the order day only, and a 5% cancellation fee will be charged for cancellations or changes made after that.

● Product Exchange/Return (After Receipt): If you request an exchange/return after receiving the product due to a change of mind or customer fault, a 10% penalty and round-trip shipping costs will be charged. Return requests due to product defects can be made within 7 days of receiving the product. If the defect is confirmed, a full refund will be provided.
(If there is no spare stock of the pre-order product in Korea, an exchange is not possible, and a refund will be processed.)

● Pre-order products are imported by sea, so there are many variables such as shipping schedules and customs procedures. Therefore, it is difficult to provide an exact delivery date before the products arrive in Korea. We share the approximate delivery schedule when you place your order, and we will notify you via text message or phone call whenever there are updates to the arrival schedule. Please understand that cancellations/changes due to delivery schedules are not possible.