How can I track my shipment?

You can track the delivery of your order in the ‘My Orders’ menu on the My Page.

Please refer to the following order statuses:

  • Payment Pending: If you choose bank transfer as the payment method, the order is confirmed but the payment hasn’t been verified yet. If the payment is not completed within 5 days, the order will be automatically canceled.
  • Preparing for Shipment: The order is confirmed, and the products are ready to be shipped from the logistics center.
  • Order Canceled: The order has been canceled. If you did not request the cancellation, please contact customer service. 1899-3959
  • Delivered: The order has been shipped from the logistics center and is on its way to you. For regional deliveries, the status might show as shipped when it reaches the regional logistics center, and the actual delivery date will be scheduled separately with you.
    *The actual delivery date for courier deliveries may differ due to the scanning process of the courier company.