Warranty Period

The warranty period for free repairs due to product defects is a maximum of 1 year for domestic use and half (maximum of 6 months) for commercial use (hotels, restaurants, cafes, etc.). The warranty period varies depending on the nature of the defect.

*The warranty period for display or refurbished products is half (maximum 6 months for domestic use/maximum 3 months for commercial use).

Warranty period by defect type (based on domestic use):

Wooden structure damage/separation (within 12 months)
Noise and shaking of wooden structure/hardware issues (within 6 months)
Deformation of the coating on wooden/metal frames (within 6 months)
Flattening of cushions/foam issues (within 6 months)
Cracking due to wood shrinkage/expansion (within 3 months)
Fabric defects, fraying/discoloration/cracking (natural occurrences included) (within 7 days)

Cases where A/S is not possible:

Loss or damage of the product due to consumer negligence or mishandling
Product damage due to the use of chemical products not specified on the website
Natural occurrences inherent to materials such as wood (knots, small cracks, etc.)
Natural color changes in the materials like wood, fabric, cement, etc.,
Damage or malfunctions caused by movement/relocation after delivery or repairs by other companies resulting in product distortion/defects
Damage or accidents resulting from using the product for purposes other than intended or modifications
Discontinued products with no domestic/international spare parts available

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