Exchange/Return Process(Customer Change of Mind or Customer Responsibility)


The same procedure applies for online exchanges/returns. However, there are penalty fees associated with exchanges/returns due to these reasons.

Parcel Delivery:

  • Before Dispatch: Free cancellation
  • After Dispatch: Round-trip shipping fee is charged
  • 7 Days After Delivery: No exchange/return acceptable

*If the product is assembled or the package is lost or damaged, exchage or return is not acceptable.

*Parcel delivery is based on basic unassembled shipments.

*If there was a request for assebmling before shipment, cancellation or change is not acceptable.

Home Assembly:

  • Up to 2days before the dispatch: Free cancellation
  • Up to 1 Day Before Dispatch: 10% of the payment amount and delivery fee
  • Within 7 Days After Delivery: 30% of the payment amount and round-trip delivery fee
  • 7 Days After Delivery: No exchange/return acceptable

*Delivery schedule for Seoul and metropolitan area will be notified by text or by phone.

*The schedule for dispatch to the regional logistic center will be notified by text after order acceptance.

Exceptions:

  • The deposit paid for domestic stock holding is non-refundable.
  • For pre-order (overseas order) products, cancellation is free only on the day of the order, and a 30% penalty fee is incurred for cancellations or changes after that, even before product receipt.
  • Display items, custom-made items, and items with post-processing requests cannot be canceled or modified after placing orders, so please make your decision carefully before purchasing.