2. Returns, incidents and refunds

How do I process a return under guarantee? 

Refund of returned items

Process a return

If I bought an item online, can I return it in store?

Are returns free?

Process an incident

How do I cancel an order?

I have received my order. Can I change the colour or size of my product, or get a completely different item?

Can I modify, change or cancel my order before receiving it?