FAQ - Kave Home

1. Deliveries and orders

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Delivery methods, times and prices Why haven’t I received all packages from my order?I want to receive my order at a later date.I have not received a confirmation email or delivery information after completing my order.

Do products arrive assembled?Which countries do you deliver to?How can I check the status of my order and track it?I have not received a confirmation email or delivery information after completing my order.

2. Returns, incidents and refunds

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Are returns free?How do I process a return under guarantee? Refund of returned items Process a return

If I bought an item online, can I return it in store?Process a return Refund of returned items How do I process a return under guarantee?

3. Products

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What’s the real colour of a product?Do you make furniture to size?Product guarantee I can’t find what I’m looking for

What’s the real colour of a product?How will the product fit through my front door or in the lift?Availability of product I can’t find what I’m looking for

4. Account and personal information

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Unsubscribe Subscribe to our newsletter Change personal information I have forgotten my password

I have forgotten my password Change personal information Subscribe to our newsletter Unsubscribe

5. Stores

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Opening hours and contact details of stores Can I buy online and collect in store?Where can I find a Kave Home store?

Where can I find a Kave Home store? Can I buy online and collect in store?Opening hours and contact details of stores

6. Payment and billing

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I need an invoice for my order Change billing information Payment methods

Payment methods Change billing information I need an invoice for my order

7. Promotions and discounts

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Winter Sales Do you do seasonal sales or promotions?How can I get a discount voucher?

How can I get a discount voucher?Do you do seasonal sales or promotions?Winter Sales

8. Kave Pro

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My Kave Pro code doesn’t work Registering, terms and benefits

Registering, terms and benefits My Kave Pro code doesn’t work

Customer Service

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Opening hours & contact details

Opening hours & contact details

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