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1. Deliveries and orders
11
Delivery methods, times and prices Why haven’t I received all packages from my order? I want to receive my order at a later date. I have not received a confirmation email or delivery information after completing my order.
2. Returns, incidents and refunds
9
How do I process a return under guarantee? Refund of returned items Process a return If I bought an item online, can I return it in store?