1. Deliveries and orders
11
Delivery methods, times and pricesWhy haven’t I received all packages from my order?I want to receive my order at a later date.I have not received a confirmation email or delivery information after completing my order.
2. Returns, incidents and refunds
9
How do I process a return under guarantee? Refund of returned itemsProcess a returnIf I bought an item online, can I return it in store?