FAQ - Kave Home

1. Deliveries and orders

11

Delivery methods, times and prices Why haven’t I received all packages from my order?I want to receive my order at a later date.I have not received a confirmation email or delivery information after completing my order.

My order didn’t arrive on the specified date.Why haven’t I received all packages from my order?Total or partial delivery Do products arrive assembled?

2. Returns, incidents and refunds

10

Are returns free?How do I process a return under guarantee? Refund of returned items Process a return

How do I cancel an order?Process an incident Are returns free?If I bought an item online, can I return it in store?

3. Products

6

What’s the real colour of a product?Do you make furniture to size?Product guarantee I can’t find what I’m looking for

I can’t find what I’m looking for Product guarantee Do you make furniture to size?What’s the real colour of a product?

4. Account and personal information

4

Unsubscribe Subscribe to our newsletter Change personal information I have forgotten my password

Subscribe to our newsletter Unsubscribe I have forgotten my password Change personal information

5. Stores

3

Opening hours and contact details of stores Can I buy online and collect in store?Where can I find a Kave Home store?

Opening hours and contact details of stores Where can I find a Kave Home store? Can I buy online and collect in store?

6. Payment and billing

3

I need an invoice for my order Change billing information Payment methods

I need an invoice for my order Payment methods Change billing information

7. Promotions and discounts

3

Winter Sales Do you do seasonal sales or promotions?How can I get a discount voucher?

Winter Sales How can I get a discount voucher?Do you do seasonal sales or promotions?

8. Kave Pro

2

My Kave Pro code doesn’t work Registering, terms and benefits

Registering, terms and benefits My Kave Pro code doesn’t work

Customer Service

1

Opening hours & contact details

Opening hours & contact details

0