How do I cancel an order? We can only cancel your order before it’s been shipped. In this case, contact us here. If you want to cancel an order that’s already been shipped, you’ll need to wait to receive it and process the return through your account on our website. 118 These articles may interest you... Can I modify, change or cancel my order before receiving it? I have received my order. Can I change the colour or size of my product, or get a completely different item? My order has arrived damaged. What do I do? I have still not received a refund.