1. Deliveries and orders
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Delivery methods, prices, and timesI have not received a confirmation email or delivery information after completing my order.How can I check the status of my order and track it?What happens if I'm not home when my order is being delivered?
2. Returns, incidents and refunds
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Change of mind requestMy order has arrived damaged. What do I do?When will I receive a refund for returning my order?Are returns free?
I have still not received a refund.Can I request the refund for my order to be transferred onto another card? Or receive the refund via another payment method?Can I modify, change or cancel my order before receiving it?I have received my order. Can I change the colour or size of my product, or get a completely different item?
4. Account and personal information
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Photography & Image Use at Kave Home EventsSubscribe to our newsletterHow can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?
9. Kave Affiliate
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How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?When are commissions approved?