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1. Deliveries and orders

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Delivery methods, prices, and timesI have not received a confirmation email or delivery information after completing my order.How can I check the status of my order and track it?What happens if I'm not home when my order is being delivered?
How can I change my delivery address or telephone number before the delivery?What happens if I'm not home when my order is being delivered?What should I do when I receive my order?When will my order arrive?
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2. Returns, incidents and refunds

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Change of mind requestMy order has arrived damaged. What do I do?When will I receive a refund for returning my order?Are returns free?
I have still not received a refund.Can I request the refund for my order to be transferred onto another card? Or receive the refund via another payment method?Can I modify, change or cancel my order before receiving it?I have received my order. Can I change the colour or size of my product, or get a completely different item?
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3. Products

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Availability of productProduct warrantyI want more details about the origin of the materials of a productWhat’s the true colour of a product?
How will the product fit through my front door or in the lift?Availability of productI can’t find what I’m looking forProduct warranty
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4. Account and personal information

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Photography & Image Use at Kave Home EventsSubscribe to our newsletterHow can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?
I have forgotten my passwordChange personal informationSubscribe to our newsletterHow can I cancel my subscription to the Kave Home newsletter?
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5. Stores

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Opening hours and contact details of storesCan I buy online and collect in store?Where can I find a Kave Home store?  
Where can I find a Kave Home store?  Can I buy online and collect in store?Opening hours and contact details of stores
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6. Payment and billing

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Payment methodsI need an invoice for my orderChange billing information
Payment methodsChange billing informationI need an invoice for my order
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7. Promotions and discounts

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EOFY SALE 2025Pre EOFY | Trade ProfessionalsDo you do seasonal sales or promotions?How can I get a discount voucher?
How can I get a discount voucher?Do you do seasonal sales or promotions?EOFY SALE 2025Pre EOFY | Trade Professionals
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8. Kave Pro

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Pre EOFY | Trade ProfessionalsMy Kave Pro code doesn’t workRegistering, terms and benefits
Registering, terms and benefitsMy Kave Pro code doesn’t workPre EOFY | Trade Professionals
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9. Kave Affiliate

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How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?When are commissions approved?
Do I have to accumulate a minimum amount to receive payments?Why is the "order total" that appears on the platform different to the amount paid by the customer?How does the system know which sales come from me?How does payment work?
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Customer Service

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Opening hours and contact details
Opening hours and contact details
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✆ Phone: 1300 528 300 | Mon-Fri, from 8am to 5pm AEST
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