FAQ - Kave Home

1. Deliveries and orders

11

Delivery methods, prices, and times I have not received a confirmation email or delivery information after completing my order.How can I check the status of my order and track it?What happens if I'm not home when my order is being delivered?

What should I do when I receive my order?When will my order arrive?Why haven’t I received all packages from my order?Do products arrive assembled?

2. Returns, incidents and refunds

11

Change of mind request My order has arrived damaged. What do I do?When will I receive a refund for returning my order?Are returns free?

Can I modify, change or cancel my order before receiving it?I have received my order. Can I change the colour or size of my product, or get a completely different item?How do I cancel an order?Change of mind request

3. Products

7

Availability of product Product warranty I want more details about the origin of the materials of a product What’s the true colour of a product?

How will the product fit through my front door or in the lift?Availability of product I can’t find what I’m looking for Product warranty

4. Account and personal information

5

Subscribe to our newsletter How can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?Change personal information

I have forgotten my password Change personal information Subscribe to our newsletter How can I cancel my subscription to the Kave Home newsletter?

5. Stores

3

Opening hours and contact details of stores Can I buy online and collect in store?Where can I find a Kave Home store?

Where can I find a Kave Home store? Can I buy online and collect in store?Opening hours and contact details of stores

6. Payment and billing

3

Payment methods I need an invoice for my order Change billing information

Payment methods Change billing information I need an invoice for my order

7. Promotions and discounts

5

Black Friday Sales 2024 Spring Voucher Giveaway Dining Table Promotion Do you do seasonal sales or promotions?

How can I get a discount voucher?Do you do seasonal sales or promotions?Dining Table Promotion Spring Voucher Giveaway

8. Kave Pro

2

My Kave Pro code doesn’t work Registering, terms and benefits

Registering, terms and benefits My Kave Pro code doesn’t work

9. Kave Affiliate

12

How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?When are commissions approved?

How does the system know which sales come from me?How does payment work?How can I create affiliate links to specific products?Can I create and use my own banners?

Customer Service

1

Opening hours and contact details

Opening hours and contact details

0