FAQ - Kave Home

1. Deliveries and orders

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Christmas Delivery Cut-off Delivery methods, prices, and times I have not received a confirmation email or delivery information after completing my order.How can I check the status of my order and track it?

How can I change my delivery address or telephone number before the delivery?When will my order arrive?What happens if I'm not home when my order is being delivered?My order didn’t arrive on the specified date.

2. Returns, incidents and refunds

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Change of mind request My order has arrived damaged. What do I do?When will I receive a refund for returning my order?Are returns free?

I have received my order. Can I change the colour or size of my product, or get a completely different item?How do I cancel an order?Change of mind request Are returns free?

3. Products

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Availability of product Product warranty I want more details about the origin of the materials of a product What’s the true colour of a product?

Availability of product I can’t find what I’m looking for Product warranty Do you make furniture to size?

4. Account and personal information

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Subscribe to our newsletter How can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?Change personal information

Change personal information Subscribe to our newsletter How can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?

5. Stores

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Opening hours and contact details of stores Can I buy online and collect in store?Where can I find a Kave Home store?

Can I buy online and collect in store?Opening hours and contact details of stores Where can I find a Kave Home store?

6. Payment and billing

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Payment methods I need an invoice for my order Change billing information

Change billing information I need an invoice for my order Payment methods

7. Promotions and discounts

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Welcome Neighbour Cyber Monday Sales 2023 Black Friday Sales 2023 Do you do seasonal sales or promotions?

Do you do seasonal sales or promotions?Black Friday Sales 2023 Cyber Monday Sales 2023 Welcome Neighbour

8. Kave Pro

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My Kave Pro code doesn’t work Registering, terms and benefits

My Kave Pro code doesn’t work Registering, terms and benefits

9. Kave Affiliate

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How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?When are commissions approved?

How does payment work?How can I create affiliate links to specific products?Can I create and use my own banners?Can I use images from the web that are not on the platform?

Customer Service

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Opening hours and contact details

Opening hours and contact details

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