1. Deliveries and orders
11
Delivery methods, prices, and timesI have not received a confirmation email or delivery information after completing my order.How can I check the status of my order and track it?What happens if I'm not home when my order is being delivered?
2. Returns, incidents and refunds
11
Change of mind requestMy order has arrived damaged. What do I do?When will I receive a refund for returning my order?Are returns free?
3. Products
7
Availability of productProduct warrantyI want more details about the origin of the materials of a productWhat’s the true colour of a product?
4. Account and personal information
6
Photography & Image Use at Kave Home EventsSubscribe to our newsletterHow can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?
9. Kave Affiliate
12
How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?When are commissions approved?