FAQ - Kave Home

1. Deliveries and orders

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Delivery methods, prices, and times I have not received a confirmation email or delivery information after completing my order.How can I check the status of my order and track it?What happens if I'm not home when my order is being delivered?

When will my order arrive?Why haven’t I received all packages from my order?Do products arrive assembled?Where do you deliver?

2. Returns, incidents and refunds

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Change of mind request My order has arrived damaged. What do I do?When will I receive a refund for returning my order?Are returns free?

I have received my order. Can I change the colour or size of my product, or get a completely different item?How do I cancel an order?Change of mind request Are returns free?

3. Products

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Product Availability Product warranty I want more details about the origin of the materials of a product What’s the true colour of a product?

Product Availability I can’t find what I’m looking for Product warranty Do you make furniture to size?

4. Account and personal information

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Photography & Image Use at Kave Home Events Subscribe to our newsletter How can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?

Change personal information Subscribe to our newsletter How can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?

5. Stores

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Opening hours and contact details of stores Can I buy online and collect in store?Where can I find a Kave Home store?

Can I buy online and collect in store?Opening hours and contact details of stores Where can I find a Kave Home store?

6. Payment and billing

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Payment methods I need an invoice for my order Change billing information

Change billing information I need an invoice for my order Payment methods

7. Promotions and discounts

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Do you do seasonal sales or promotions?How can I get a discount voucher?

Do you do seasonal sales or promotions?How can I get a discount voucher?

8. Kave Pro

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My Kave Pro code doesn’t work Registering, terms and benefits

My Kave Pro code doesn’t work Registering, terms and benefits

9. Kave Affiliate

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How often would I get paid?How do I apply to be an affiliate?How would you know which sales are attributed to me?How does the affiliate program work?

Do I need to have a registered company or business to be a Kave Home affiliate?How does the affiliate program work?How would you know which sales are attributed to me?How do I apply to be an affiliate?

Customer Service

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Opening hours and contact details

Opening hours and contact details

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