FAQ - Kave Home

1. Deliveries and orders

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Delivery methods, prices, and times I have not received a confirmation email or delivery information after completing my order.How can I check the status of my order and track it?What happens if I'm not home when my order is being delivered?

I want to receive my order at a later date.Delivery methods, prices, and times How can I change my delivery address or telephone number before the delivery?What happens if I'm not home when my order is being delivered?

2. Returns, incidents and refunds

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Change of mind request My order has arrived damaged. What do I do?When will I receive a refund for returning my order?Are returns free?

I wish to make a warranty claim. What do I do?My order has arrived damaged. What do I do?I have still not received a refund.Can I request the refund for my order to be transferred onto another card? Or receive the refund via another payment method?

3. Products

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Availability of product Product warranty I want more details about the origin of the materials of a product What’s the true colour of a product?

How will the product fit through my front door or in the lift?Availability of product I can’t find what I’m looking for Product warranty

4. Account and personal information

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Photography & Image Use at Kave Home Events Subscribe to our newsletter How can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?

I have forgotten my password Change personal information Subscribe to our newsletter How can I cancel my subscription to the Kave Home newsletter?

5. Stores

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Opening hours and contact details of stores Can I buy online and collect in store?Where can I find a Kave Home store?

Where can I find a Kave Home store? Can I buy online and collect in store?Opening hours and contact details of stores

6. Payment and billing

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Payment methods I need an invoice for my order Change billing information

Payment methods Change billing information I need an invoice for my order

7. Promotions and discounts

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Giveaway | Voucher Giveaway May 2025 Do you do seasonal sales or promotions?How can I get a discount voucher?

How can I get a discount voucher?Do you do seasonal sales or promotions?Giveaway | Voucher Giveaway May 2025

8. Kave Pro

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My Kave Pro code doesn’t work Registering, terms and benefits

Registering, terms and benefits My Kave Pro code doesn’t work

9. Kave Affiliate

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How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?When are commissions approved?

Do I need to have a registered company or business to be a Kave Home affiliate?When are commissions approved?Do I have to accumulate a minimum amount to receive payments?Why is the "order total" that appears on the platform different to the amount paid by the customer?

Customer Service

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Opening hours and contact details

Opening hours and contact details

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