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1. Deliveries and orders

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Delivery methods, prices, and timesI have not received a confirmation email or delivery information after completing my order.How can I check the status of my order and track it?What happens if I'm not home when my order is being delivered?
How can I check the status of my order and track it?I have not received a confirmation email or delivery information after completing my order.I want to receive my order at a later date.Delivery methods, prices, and times
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2. Returns, incidents and refunds

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Change of mind requestMy order has arrived damaged. What do I do?When will I receive a refund for returning my order?Are returns free?
If I bought an item online, can I return it in store?When will I receive a refund for returning my order?I wish to make a warranty claim. What do I do?My order has arrived damaged. What do I do?
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3. Products

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Availability of productProduct warrantyI want more details about the origin of the materials of a productWhat’s the true colour of a product?
What’s the true colour of a product?I want more details about the origin of the materials of a productHow will the product fit through my front door or in the lift?Availability of product
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4. Account and personal information

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Photography & Image Use at Kave Home EventsSubscribe to our newsletterHow can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?
Photography & Image Use at Kave Home EventsI have forgotten my passwordChange personal informationSubscribe to our newsletter
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5. Stores

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Opening hours and contact details of storesCan I buy online and collect in store?Where can I find a Kave Home store?  
Where can I find a Kave Home store?  Can I buy online and collect in store?Opening hours and contact details of stores
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6. Payment and billing

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Payment methodsI need an invoice for my orderChange billing information
Payment methodsChange billing informationI need an invoice for my order
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7. Promotions and discounts

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SS25 Voucher GiveawayOnline Warehouse Sale | September 2025Do you do seasonal sales or promotions?How can I get a discount voucher?
How can I get a discount voucher?Do you do seasonal sales or promotions?Online Warehouse Sale | September 2025SS25 Voucher Giveaway
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8. Kave Pro

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My Kave Pro code doesn’t workRegistering, terms and benefits
Registering, terms and benefitsMy Kave Pro code doesn’t work
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9. Kave Affiliate

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How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?When are commissions approved?
Can I unsubscribe from the program whenever I like?If a user enters via link to a product, do they have to buy that same product for me to receive the commission?Do I need to have a registered company or business to be a Kave Home affiliate?When are commissions approved?
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Customer Service

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Opening hours and contact details
Opening hours and contact details
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✆ Phone: 1300 528 300 | Mon-Fri, from 8am to 5pm AEST
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