FAQ - Kave Home

1. Deliveries and orders

11

Delivery methods, prices, and times I have not received a confirmation email or delivery information after completing my order.How can I check the status of my order and track it?What happens if I'm not home when my order is being delivered?

Why haven’t I received all packages from my order?Do products arrive assembled?Where do you deliver?How can I check the status of my order and track it?

2. Returns, incidents and refunds

11

Change of mind request My order has arrived damaged. What do I do?When will I receive a refund for returning my order?Are returns free?

How do I cancel an order?Change of mind request Are returns free?If I bought an item online, can I return it in store?

3. Products

7

Availability of product Product warranty I want more details about the origin of the materials of a product What’s the true colour of a product?

I can’t find what I’m looking for Product warranty Do you make furniture to size?What’s the true colour of a product?

4. Account and personal information

6

Photography & Image Use at Kave Home Events Subscribe to our newsletter How can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?

Subscribe to our newsletter How can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?Photography & Image Use at Kave Home Events

5. Stores

3

Opening hours and contact details of stores Can I buy online and collect in store?Where can I find a Kave Home store?

Opening hours and contact details of stores Where can I find a Kave Home store? Can I buy online and collect in store?

6. Payment and billing

3

Payment methods I need an invoice for my order Change billing information

I need an invoice for my order Payment methods Change billing information

7. Promotions and discounts

2

Do you do seasonal sales or promotions?How can I get a discount voucher?

How can I get a discount voucher?Do you do seasonal sales or promotions?

8. Kave Pro

2

My Kave Pro code doesn’t work Registering, terms and benefits

Registering, terms and benefits My Kave Pro code doesn’t work

9. Kave Affiliate

12

How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?When are commissions approved?

Can I create and use my own banners?Can I use images from the web that are not on the platform?Can I use the Kave Affiliates program on social media?Can I unsubscribe from the program whenever I like?

Customer Service

1

Opening hours and contact details

Opening hours and contact details

0