1. Deliveries and orders
Christmas Delivery Cut-offDelivery methods, prices, and timesI have not received a confirmation email or delivery information after completing my order.How can I check the status of my order and track it?
How can I change my delivery address or telephone number before the delivery?When will my order arrive?What happens if I'm not home when my order is being delivered?My order didn’t arrive on the specified date.
2. Returns, incidents and refunds
Change of mind requestMy order has arrived damaged. What do I do?When will I receive a refund for returning my order?Are returns free?
I have received my order. Can I change the colour or size of my product, or get a completely different item?How do I cancel an order?Change of mind requestAre returns free?
4. Account and personal information
Subscribe to our newsletterHow can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?Change personal information
Change personal informationSubscribe to our newsletterHow can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?
9. Kave Affiliate
How does payment work?Why is the "order total" that appears on the platform different to the amount paid by the customer?Do I have to accumulate a minimum amount to receive payments?When are commissions approved?
How does payment work?How can I create affiliate links to specific products?Can I create and use my own banners?Can I use images from the web that are not on the platform?