FAQ - Kave Home

1. Deliveries and orders

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Delivery methods, prices, and times I have not received a confirmation email or delivery information after completing my order.How can I check the status of my order and track it?What happens if I'm not home when my order is being delivered?

How can I change my delivery address or telephone number before the delivery?What happens if I'm not home when my order is being delivered?What should I do when I receive my order?When will my order arrive?

2. Returns, incidents and refunds

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Change of mind request My order has arrived damaged. What do I do?When will I receive a refund for returning my order?Are returns free?

I have still not received a refund.Can I request the refund for my order to be transferred onto another card? Or receive the refund via another payment method?Can I modify, change or cancel my order before receiving it?I have received my order. Can I change the colour or size of my product, or get a completely different item?

3. Products

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Product Availability Product warranty I want more details about the origin of the materials of a product What’s the true colour of a product?

How will the product fit through my front door or in the lift?Product Availability I can’t find what I’m looking for Product warranty

4. Account and personal information

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Photography & Image Use at Kave Home Events Subscribe to our newsletter How can I cancel my subscription to the Kave Home newsletter?Is there a Kave Home loyalty card?

I have forgotten my password Change personal information Subscribe to our newsletter How can I cancel my subscription to the Kave Home newsletter?

5. Stores

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Opening hours and contact details of stores Can I buy online and collect in store?Where can I find a Kave Home store?

Where can I find a Kave Home store? Can I buy online and collect in store?Opening hours and contact details of stores

6. Payment and billing

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Payment methods I need an invoice for my order Change billing information

Payment methods Change billing information I need an invoice for my order

7. Promotions and discounts

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Do you do seasonal sales or promotions?How can I get a discount voucher?

How can I get a discount voucher?Do you do seasonal sales or promotions?

8. Kave Pro

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My Kave Pro code doesn’t work Registering, terms and benefits

Registering, terms and benefits My Kave Pro code doesn’t work

9. Kave Affiliate

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How often would I get paid?How do I apply to be an affiliate?How would you know which sales are attributed to me?How does the affiliate program work?

Can I withdraw from the program whenever I like?Do I need to have a registered company or business to be a Kave Home affiliate?How does the affiliate program work?How would you know which sales are attributed to me?

Customer Service

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Opening hours and contact details

Opening hours and contact details

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