What is Pre-order product?

Pre-order products are items that are currently out of stock domestically and are ordered from overseas.

The price of pre-order products listed on the website includes overseas shipping costs, so there are no additional costs beyond the product price and standard delivery fee.

*If you wish to purchase a product that is not available on Kave Home’s Korean site but is available on Kave Home’s international site, please contact customer service (1899-3959 / help@kavehome.co.kr / KakaoTalk @kavehome).

● Delivery Time: The average delivery time is about 3-4 months, but it may vary by product. Please check the estimated delivery time for each product on the website.
(The exact delivery date may vary slightly depending on import and customs schedules. We will notify you separately via text message or phone call whenever there are updates to the domestic arrival schedule.)

● Order Cancellation/Change (Before Receipt): Unlike regular products, pre-order products are ordered from overseas as soon as the order is placed by customer. Free cancellation is possible on the order day only, and a 5% cancellation fee will be charged for cancellations or changes made after that.

● Product Exchange/Return (After Receipt): Due to the nature of furniture, once assembled or installed, the product’s value decreases, making resale impossible. Therefore, exchanges/returns are not allowed after assembly or installation (except in the case of product defects).

If the packaging box or packaging materials are lost or damaged, making it difficult to repackage the product in its original condition, exchanges/returns are not allowed as resale is impossible.
(For Home Assembly deliveries, the packaging materials will be collected and disposed of by the installer for customer convenience after installation. Please inform the installer on-site if you do not wish to have the packaging materials collected, as exchanges/returns are not allowed once the materials are collected.)

● Pre-order products are imported by sea, so there are many variables such as shipping schedules and customs procedures. Therefore, it is difficult to provide an exact delivery date before the products arrive in Korea. We share the approximate delivery schedule when you place your order, and we will notify you via text message or phone call whenever there are updates to the arrival schedule. Please understand that cancellations/changes due to delivery schedules are not possible.