My order has arrived damaged. What do I do?

If you receive your order and find a product to be damaged, you just need to fill in the form you’ll find here. We will send you an e-mail responding to your request within a maximum of 3 working days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.

In each case there may be different options to solve the issue. This may include a repair, a replacement part or product, compensation, a store credit, or a return of the product. We will work with you to find the best outcome.

IMPORTANT: To process this type of claim, we will require photographic evidence to support your claim.

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