Delivery methods, prices, and times

We deliver Australia wide.

Home Standard

Your order will be delivered to the main door of your building or your home. The estimated delivery window will be available on the product page and in the checkout. Once your order has been processed for delivery, you will receive notification of the courier tracking or logistics details. If our transport partner doesn’t offer online tracking, they will book your delivery directly via your delivery phone number.

Delivery of Home Standard orders are generally between 2 and 10 working days from the date of departure from our warehouse. Please note that geographical location, particular for those in regional or remote areas, may impact estimated delivery times.

Home Standard delivery is to ground floor main entrance only, if you require delivery beyond this, please review our Home Assembly option.

To ensure a smooth delivery, please advise us of any access or parking requirements at your delivery address, and ensure pets are secured and pathways clear of obstruction.

Home Assembly

Your order will be delivered inside your home and the products will be assembled where you like, with the packaging taken away. The estimated delivery window will be available on the product page and in the checkout. The service is provided with a specific booking from our transport partner, and at times may require an extended delivery window to complete your service.

The Home Assembly service is available in most metro areas of Melbourne, Sydney, and Brisbane. Once you have entered your postcode in the checkout process, Home Assembly will become available for selection if we can provide this service in your area.

Delivery and assembly of Home Assembly orders are generally between 5 and 10 working days from the date of departure from our warehouse. To ensure a smooth delivery, we recommend advising of any access, or parking requirements at your address, noting the delivery vehicle will need to be legally parked for duration of your delivery.

We also recommend you note any potential access obstacles (e.g. stairs, narrow corridors etc.), ensure service lifts are booked if required and your desired placement area is clear and suitable for new items. 

For Home Assembly deliveries, the recipient or their nominee is required to be on site for the duration of the delivery to ensure items are delivered and placed as required.

Which courier company will deliver my order?

We work with different courier and transport companies to always offer the best service. You will be notified of the company with details when we process your order after purchase.

How are shipping costs calculated?

You can see the shipping costs of your order once you have added all the products to your cart and before finalising the purchase. It is calculated based on the volume, weight, and quantity of products and delivery location.

When will my order arrive?

The delivery date of the product is specified both in each product page and in the last step of your purchase
If your basket has more than one product, you can see the delivery date of all products in the last step of the purchase.
Once the payment of your order is verified, you will receive an e-mail with more detailed information about the delivery window.
When the order leaves our warehouse, you will be emailed either tracking or other delivery detail. Deliveries are completed Monday to Friday during standard business hours, unless arranged otherwise.