How can I check the status of my order and track it?
You can check the status directly by clicking here. You will only need the email address used to place the order and the order number.
Or if you prefer:
- Log in to your account
- Go to “My Account”
- Click on “My Orders”
- Select the order you want to check
The status of your order will be one of the following:
– Pending: Your order has been received successfully but we are awaiting payment. This happens when you select the pay by transfer option. If we haven’t received payment within 5 days, we will cancel the order.
– Confirmed: Your order has been received successfully and is being prepared in our warehouse.
– Cancelled: Your order has been cancelled. Not the case? Contact us here.
– Delivered: The order has arrived at your home.
You’ll receive an email with your order tracking number from us and the delivery company.