What should I do when I receive my order?

When your delivery arrives, please check the following: 

– That the products are the ones you ordered and in good condition. 

– That the packaging is intact. 

– That the number of packages delivered corresponds with the delivery note.

If you’ve chosen the Home Plus or Home Assembly options, the courier will contact you to organise the delivery of your order. When your delivery arrives, also check that the service has been carried out correctly and that there has been no damage to your products or home. If there is damage, you must make sure the incident is stated in the delivery note. 

If something isn’t right, put “I accept with reservation” on the delivery note and say why. 

When reporting damage or a defect, you must supply photographic evidence, both of the product and of the label on the packaging.