{"id":549,"date":"2022-11-22T04:50:01","date_gmt":"2022-11-22T04:50:01","guid":{"rendered":"https:\/\/mf-help.kavehome.com\/au-en\/?p=549"},"modified":"2024-11-13T07:34:10","modified_gmt":"2024-11-13T07:34:10","slug":"my-order-has-arrived-damaged-what-do-i-do","status":"publish","type":"post","link":"https:\/\/mf-help.kavehome.com\/au-en\/my-order-has-arrived-damaged-what-do-i-do\/","title":{"rendered":"My order has arrived damaged. What do I do?"},"content":{"rendered":"\n<p>If you receive your order and find a product to be damaged, you just need to fill in the form you&#8217;ll find\u00a0<a href=\"https:\/\/au.kavehome.com\/au\/en\/rma-au\/\">here<\/a>. We will send you an e-mail responding to your request within a maximum of 3 working days. If you placed the order as a guest and, therefore, your order is not linked to any account, create an account with the same e-mail address you used to place your order and follow the steps explained above.<\/p>\n\n\n\n<p>In each case there may be different options to solve the issue. This may include a repair, a replacement part or product, compensation, a store credit, or a return of the product. We will work with you to find the best outcome.<\/p>\n\n\n\n<p>IMPORTANT: To process this type of claim, we will require photographic evidence to support your claim.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you receive your order and find a product to be damaged, you just need to fill in the form you&#8217;ll find\u00a0here. We will send you an e-mail responding to your request within a maximum of 3 working days. If you placed the order as a guest and, therefore, your order is not linked to [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"editor_notices":[],"footnotes":""},"categories":[8],"tags":[],"class_list":["post-549","post","type-post","status-publish","format-standard","hentry","category-cat-0002"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>My order has arrived damaged. 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